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IT Support Analyst

The focus of the role is ownership of systems development projects and providing support to our helpdesk as required. The continued development of processes and systems knowledge is an essential part of this role. Considered a Subject Matter Expert within the business, the role holder must exemplify Rodda’s values and a  customer service focus. This role is  crucial, to our continues project support for our IT orientated enterprise.
timer Job Type: Permanent Position

timer Hours: Monday to Friday, 8.30am to 5.00pm
timer Salary: £25 – £30k per annum plus benefits
timer Location: Scorrier, Redruth, Cornwall


  • Proven level of IT knowledge MCSE / CCNA / Azure / 365
  • Strong values – caring enough to do the right thing
  • Strong teamworking ability and customer service focus
  • Can effectively prioritise and manage own workload in a pressured environment, even with interruptions
  • Food production knowledge will be advantageous

Role Responsibilities

  • Implement, maintain and support IT and information systems to meet the needs of the business
  • Implementation of internal processes for our environment and systems
  • Support the team in dealing with internal and external IT requests
  • Train employees on new systems and procedures as and when required
  • Compile in-house training manuals and internal documentation assurance.
  • Test new software and provide evaluation feedback to business stakeholders
  • Provide out of hours support on rota basis
  • Assume responsibility for IT operations when required, working closely with our Applications Analyst
  • Highlight and work on efficiency and optimisation ideas
  • BCDR (Disaster Recovery) ownership of Backup routines, recovery and testing
  • Ensure accurate recording on ERP system for traceability.

Employee Benefits

  • Free milk
  • Free fruit
  • Life assurance
  • Wellbeing support including counselling and legal advice
  • Treat days e.g., fish and chip days, ice cream days, pasty days, cream tea days, summer BBQ
  • Discount on various products/Cornish attractions
  • Free on-site parking
  • Charity activities and fundraisers
  • Bank holiday payments
  • Bonus at times

Job Interest Registration Form

Thank you for your interest in working at Rodda’s.
Rodda’s is a much loved Cornish brand, with a safe and supportive workplace and a friendly team.
Please complete all sections of this form so that we can process your application speedily.

Summary of work experience, with most recent experience first:

Fill in between 1 and 3 positions

Previous Employment 1

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Please provide details of any qualifications you hold that are relevant for the role:

Please explain why you will be a great fit or addition to the Rodda’s team: :

Are you currently studying for any qualification and if so, which qualification?

If you have a CV please upload it here